One of the most bizarre byproducts of the COVID-19 pandemic has been its effect on credit union branch protocol. As recently as this winter, the idea of a masked man walking up to a teller window would have been unheard of, if not downright illegal. Four months later, many credit unions have enacted policies requiring masks for entry.  Today, credit unions have shared how fraudsters are utilizing the furthest drive-up [...]

Consumer journeys are becoming increasingly complex in the financial services industry.  Your average member has multiple touchpoints with the credit union before committing to a certain action.  Cybercrimes do not only cost credit unions their assets, it costs them their image and members.  Studies have shown that the modern consumer expects their financial institution to proactively mitigate and reduce the chances of fraud, identity theft, and any other types [...]

This month’s blog series provided a recap of a fireside chat discussion with Jim Stickley, CEO of Stickley on Security and a well-known cyber security expert. A person’s online identity isn’t always what it appears to be. Data breaches, phishing schemes, identity theft, money laundering and other digital scams have wreaked havoc on credit union’s ability to build trust. Your members want to feel assured that you know [...]

It’s no secret that fraudsters use weakness and vulnerability to their greatest advantage, and they move fast. Fighting fraud is a reoccurring cat-and-mouse game, and it’s unlikely to change in the future, especially with the use of digital channels continuing to rise. According to a recent study conducted by Forbes and VMWare, the number of consumers that have been targeted of digital fraud related to COVID is now [...]

Recently, we invited Jim Stickley, CEO of Stickley on Security and a well-known cyber security expert, to participate in a fireside chat discussion on the impacts of fraud as the shift in member behavior turns to more digital channels. Member fraud always seems to come down to one thing: identity theft. Fraudsters will often change the approaches and methods they use to commit fraud, but the goal is [...]

These past few months have been among the most extraordinary times any of us can remember. The COVID impact is all around us, impacting our lives, our work, the economy, and for sure we are on the onset of new realities that we are learning how to deal with daily.Recently, John Ainsworth participated in several virtual town hall sessions with Mark Sievewright of Sievewright & Associates and Chuck Fagan [...]